Terms & Conditions
Scope of Terms & Conditions
These Terms & Conditions apply only to products sold directly by Soundmax through the official Soundmax website or in-store sales issued with a Soundmax invoice.
Products sold via third-party platforms (including Trade Me, Facebook Marketplace, private listings, or peer-to-peer transactions) are not covered by these Terms & Conditions, unless explicitly stated in writing by Soundmax at the time of sale.
Warranty & Coverage
All new products sold by Soundmax are covered by a 12-month Return to Base (RTB) warranty from the date of purchase. Repairs for the same fault or component, and pre-owned products, are covered by a 3-month Return to Base (RTB) warranty.
The warranty is valid only if the product has not been physically damaged, modified, disassembled, improperly stored, or subjected to excessive force, rough handling, or abuse. Any damage to components, connectors, buttons, screens, housings, wiring, or other parts caused by excessive force, impact, improper handling, or misuse is not considered a product fault and is not covered by warranty. Any form of tampering, alteration, or misuse will void the warranty immediately.
This warranty does not include damage caused by incorrect installation, accidents, power surges, or external factors beyond our control. Warranty covers the product only and excludes any installation, removal, or reinstallation labour costs.
Warranty claims must be supported by valid proof of purchase and the product itself. For non in-store warranty claims, warranty service will only be provided after we have received and inspected the returned item.
Due to the nature of automotive electronic products, items that have been opened, installed, connected, programmed, coded, activated, or otherwise used cannot be returned for a refund unless the item is confirmed to be defective. Compatibility issues caused by vehicle specifications, aftermarket accessories, incorrect installation, customer-supplied equipment, software settings, or customer expectations do not constitute a product fault.
Returns, Exchanges & Refunds
Change-of-mind refunds may be requested within 14 days from the date of purchase, provided that the item is unused, in the same condition as received, and returned in its original packaging. All refund requests are subject to inspection and approval by Soundmax.
After 14 days, change-of-mind refunds are not available. However, products that remain within the applicable warranty period are still eligible for after-sales support and repair services in accordance with the warranty terms.
Clearance & Processed Items
Clearance, processed, or specially handled items are sold at a discounted price, any known defects will be disclosed prior to sale. Once sold, these items are not eligible for returns, exchanges, or refunds.
Removed Components
Soundmax provides sales and installation services only. We do not buy back removed components.
Installation Services
Installation services provided by Soundmax involve labour, technical expertise, and irreversible work once commenced. For this reason, installation and labour services are not eligible for change-of-mind cancellations, returns, or refunds once the service has started or has been completed.
For vehicles over 10 years old, or vehicles showing significant age-related deterioration, certain interior components and materials — including plastic trims, clips, rubberised or soft-touch coatings, panels, connectors, and other fittings — may become brittle, fragile, sticky, discoloured, cracked, or otherwise deteriorated due to age, heat, UV exposure, previous repairs, or general wear and tear.
Soundmax will take reasonable care when removing, handling, and reinstalling these components. However, due to the condition and deterioration of aged materials, minor marks, cracking, breakage, peeling, deformation, or failure of clips and other fragile components may sometimes be unavoidable during normal installation or removal procedures.
Where such damage, marks, deterioration, or component failure results from the age, fragility, wear, or pre-existing condition of the vehicle or its components, it will not be considered damage caused by improper workmanship. Refunds, discounts, compensation, or reductions in installation or labour charges will not be provided on the basis of such age-related or pre-existing deterioration.
Any special installation requirements must be discussed and agreed before work begins. Otherwise, Soundmax will install the product using professional judgement and standard practices based on the vehicle and product. The installation will not be considered defective or improperly performed solely because the customer subsequently requests a different installation method, location, appearance, wiring arrangement, or configuration. Any such changes or additional work requested after installation has commenced or been completed may incur additional labour and material charges.
Shipping Details
Local & Standard Shipping
Soundmax uses NZ Post to provide shipping services within New Zealand. Most orders are dispatched within one business day after payment is received. Once an order has been shipped, a tracking link will be provided where available.
Delivery timeframes are estimates only and may vary depending on courier services, destination, and other factors beyond our control.
International Shipping
If you are purchasing from overseas, please contact us directly to arrange international shipping. Shipping availability, costs, and delivery timeframes will be confirmed on a case-by-case basis prior to dispatch. International orders may be subject to customs duties, taxes, or clearance delays imposed by the destination country. These charges are not included in the product or shipping price.
Special Repair Parts & Overseas Orders
Certain repair services may require specialised components that are not held in local stock. In such cases, required parts may need to be sourced from overseas. The estimated delivery time for these components is generally up to 10 business days, although actual delivery times may vary depending on supplier availability and international shipping conditions.
Customers will be informed in advance if overseas sourcing is required before any repair work proceeds.
Custom, Special Order & Non-Standard Items
Some products, including custom orders or special model items, may require sourcing specifically for the customer. For these orders, a deposit of 20% to 50% of the total order value may be required prior to processing, depending on the the product.
Deposits confirm the order and allow procurement to commence. Once a custom or special order has been placed and processing has begun, deposits are non-refundable, unless otherwise agreed in writing. Estimated delivery timeframes for custom or special orders may vary and will be communicated at the time of order confirmation.
Shipping Returns
To return your product, please mail it to:
SOUNDMAX CAR AUDIO
39A Neilson Street
Onehunga, Auckland 1061
New Zealand
Shipping costs are non-refundable for change-of-mind returns. Customers are responsible for return shipping costs unless the item is faulty. For higher-value items, we recommend using a trackable shipping service. Soundmax cannot guarantee receipt of returned items without tracking.
Need Help?
Contact us for questions related to shipping, delivery, refunds, or returns.
*Consumer Guarantees Act (New Zealand)
Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies available to consumers under the New Zealand Consumer Guarantees Act 1993.